Frequently asked questions
HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
A email confirmation with an invoice will be sent to you after you had placed your order.
HOW CAN I CANCEL OR MODIFY MY ORDER ONCE IT’S BEEN PLACED?
Once you have submitted your Order, you will no longer be able to cancel or modify any aspect of your Order, but we will do our best to accommodate your request.
Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons are:
- Item(s) are not available
- Difficulty in processing payment information
- Cannot ship to the address provided
- By customer request
- Purchase limits have been exceeded
If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will be refunded for any cancelled items. If you have questions about a cancelled order, please contact our Customer Service by email us at firstname.lastname@example.org
WHEN WILL MY ORDER SHIP?
On average, orders take 2 business days to be fully processed and dispatched from our warehouse.
**As a friendly reminder, packing and shipping duration can be subject to delays during promotions or the holiday season, when we receive more orders than usual. To avoid extensive delays, we suggest that you place your order ahead of the holiday season. We appreciate your patience and understanding during this time.
WILL I GET A TRACKING NUMBER?
Yes! You will be sent a tracking number via email when your package is ready to be shipped.
WHY IS MY TRACKING NUMBER INVALID?
Your tracking number may appear invalid because your package is yet to be dispatched from our warehouse. The progress of your package will be made available to you once the package has been accepted by our carriers and scanned through their facility.
I RECEIVED THE WRONG ITEM IN MY SHIPMENT
If you received the wrong quantity or incorrect item for your purchase, please email us at email@example.com with a photo of the items you received, and the included packing slip so that we can fix the issue right away.
*Please take note that only all new and unopened normal priced products may be exchanged or returned with an original receipt/invoice or mail order packing invoice.
DO YOU ACCEPT INTERNATIONAL ORDERS?
Yes! We ship to most countries worldwide. You may find out which countries we are shipping to at the check out page.
**Due to the COVID-19 pandemic, shipping regions are subject to change.
WHO PAYS FOR DUTIES AND TAXES?
Our prices do not include duties, value-added taxes, or miscellaneous fees. If assessed, these charges are the responsibility of the package recipient, who will be billed by their local customs office. Please keep this in mind when shipping a gift item to a destination outside of the Malaysia, you may be contacted by your local carrier prior to delivery to settle outstanding duties, taxes, or fees.